POSITION DESCRIPTION
Function : Operations Job : Solution Engineer Location : Gurgaon Reporting to : AM / DM
PRINCIPAL RESPONSIBILITIES : Manage end-user customer phone calls / Chat / E-mail/Remote Demonstrate effective typing and verbal communication skills Document case information Utilize the Phone System Demonstrate efficient problem solving and troubleshooting skills. Demonstrate commitment to client/internal/customer satisfaction Demonstrate basic technical knowledge Sell the product plans of the organization
CRITICAL SKILLS REQUIRED : Basic knowledge of PCs and Internet Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000 Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem Basic technical troubleshooting skills/ability Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence) Good listening and responding skills
CANDIDATE SPECIFICATION : Bachelor’s degree from a three-year college or university (BA, B.COM, BSC etc.). Bachelor’s degree in Engineering (BE /B.TECH). A+ Certification, RHCE, MCST, CIW, CCNA,CCNP, ECNE & MCSE Professionals would be an added advantage Must Have 1 + years of experience in International Voice based Technical Customer Helpdesk/Project Any graduate/undergraduate with at least 1 year of troubleshooting experience in any International Voice based process (Tech/Semi-Tech Process)
About Us Justhireonline.com is a job board available over the internet and is a portal that links interviewers, candidates and consultants through a hosted online solution. Creating a platform that paves the way for greater efficiency in the hiring process, justhireonline.com brings speed, convenience and effectiveness to both hiring managers and candidates alike. Based on this broad base of information on the candidate, the hiring manager can quickly determine if the individual may be the right "fit" for the organization and warrant the time and expense of a personal interview. For qualified job seekers, the platform offers a candidate the flexibility to apply for jobs and keep his professional information updated at all times. Organizational success – fitting it right The success of any organization continues to be based on age-old wisdom. Hire the right people for the right job. In today’s changing economic climate, talent acquisition has evolved into a fine art – one that determines a company’s chances of meeting its goals and realizing its vision. Qualified people with the right skill sets and experience are in short supply; those that are available are being wooed by multiple organizations, making it imperative for companies, no matter what their size, to look for new ways to top the talent wars and ensure that they find and bring on board the talent needed to meet their organizational challenges. Justhireonline.com also specializes in video based talent acquisition. The scope of talent acquisition has also gone global, which increases the costs of sourcing, attracting and hiring the right candidates. This problem has increasingly been finding answers in video based talent acquisition.
JHO Team have experience in Full Life Cycle Recruitment Process, both in IT and Non IT verticals which also covers, Education, Automobile Industry, Tourism, Health & all private sectors.