Mar 06, 2017

Solution Engineer - Operations - Gurgaon

  • Gurgaon
Full time Customer Service BPO

Job Description

Function : Operations       Job  : Solution Engineer  Location : Gurgaon  Reporting to : AM / DM
PRINCIPAL RESPONSIBILITIES :  Manage end-user customer phone calls / Chat / E-mail/Remote  Demonstrate effective typing and verbal communication skills  Document case information  Utilize the Phone System  Demonstrate efficient problem solving and troubleshooting skills.  Demonstrate commitment to client/internal/customer satisfaction  Demonstrate basic technical knowledge  Sell the product plans of the organization
CRITICAL SKILLS REQUIRED :  Basic knowledge of PCs and Internet  Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000  Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD,       Modem  Basic technical troubleshooting skills/ability  Communication flow, sentence construction & correct grammar in written & Spoken  English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)  Good listening and responding skills
CANDIDATE SPECIFICATION :  Bachelor’s degree from a three-year college or university (BA, B.COM, BSC etc.).  Bachelor’s degree in Engineering (BE /B.TECH).     A+ Certification, RHCE, MCST, CIW, CCNA,CCNP, ECNE & MCSE Professionals would be an added advantage       Must Have 1 + years of experience in International Voice based Technical Customer Helpdesk/Project  Any graduate/undergraduate with at least 1 year of troubleshooting experience in any International Voice based process (Tech/Semi-Tech Process)


INR.190000 to 450000

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